Privacy Policy

1. Data Controller

TERRABONA operates this website. For any data protection enquiries, contact us at privacy@terrabona.eu.

2. Data We Collect

We collect only the data you voluntarily provide through our contact form and chatbot widget:

• Full name
• Email address
• Phone number (where provided)
• Company name and brief message (where provided)

We do not collect data through cookies for advertising or tracking purposes. See our Cookies Policy for details.

3. How We Use Your Data

Your data is used exclusively to respond to your enquiry and to follow up in connection with our services. We do not use it for marketing unless you have separately requested updates from us.

4. No Third-Party Sharing

We do not sell, rent, or share your personal data with third parties for their commercial purposes. Data may be processed by service providers acting as data processors on our behalf (for example, our email infrastructure), under strict contractual obligations consistent with EU GDPR.

5. Data Retention

Enquiry data is held for a maximum of 24 months from the date of submission. After this period, personal data is securely deleted or anonymised unless an ongoing business relationship exists.

6. Your Rights Under GDPR

If you are located in the EU/EEA, you have the following rights:

• Right to access the personal data we hold about you
• Right to correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, contact privacy@terrabona.eu. We will respond within 30 days.

7. Governing Law

This policy is governed by Greek law and EU Regulation 2016/679 (GDPR). Any disputes are subject to the jurisdiction of the courts of Athens, Greece.

8. Changes to This Policy

We may update this policy periodically. The current version is always available at this URL. We encourage you to review it on occasion.